Escrow 101: How It Protects Both Buyers and Creators

Why escrow exists

When a buyer pays for a commission or a physical package, the money doesn't vanish into a black box. It sits in escrow — a neutral holding account — while the creator ships or delivers the work.

Only once tracking is confirmed (or a buyer has had a chance to review a digital delivery) does the money release. If something goes wrong, both sides have a clear path to resolution.

What it feels like as a creator

You'll see the order appear with a status of HELD. Once you ship, add tracking. The escrow state moves to TRACKING_ADDED, and after the dispute window closes with no issue, your balance clears for payout.