Question 1

What is noizu.direct?

Accepted Answer

noizu.direct is a Southeast Asian creator marketplace where cosplayers, illustrators, and doujin artists sell directly to fans. Products include digital art, physical merchandise, doujin, cosplay prints, stickers, and print-on-demand items.

Question 2

How does buyer protection work on noizu.direct?

Accepted Answer

All physical and POD orders are protected by escrow. Your payment is held securely until you receive your order. Digital purchases have a 7-day dispute window. Physical orders have 14-day protection. POD orders have 21-day protection.

Question 3

What fees does noizu.direct charge?

Accepted Answer

noizu.direct charges 0% platform fee during launch. Members pay a 2.5% processing fee at checkout. Creators pay a 4% withdrawal fee when requesting payouts.

Question 4

What countries does noizu.direct serve?

Accepted Answer

noizu.direct primarily serves Malaysia, Singapore, Philippines, Indonesia, and Thailand, though creators ship worldwide and digital products are available globally.

Question 5

How do digital downloads work?

Accepted Answer

After payment, you receive an instant download link valid for 48 hours. Downloads are available anytime from your account downloads page.

Question 6

What is print-on-demand (POD)?

Accepted Answer

POD products are made to order by the creator's print provider after you purchase. Production takes 3-7 days plus shipping. Your payment is protected for 21 days.

Question 7

How do I become a creator on noizu.direct?

Accepted Answer

Register at noizu.direct/register/creator, complete your profile, and list your first product. The process takes under 10 minutes.

Question 8

What is World Cosplay Summit Malaysia?

Accepted Answer

World Cosplay Summit Malaysia (WCS Malaysia) is the official national qualifier for the World Cosplay Summit in Japan, organized by NOIZU. It is the top cosplay competition in Malaysia.

Question 9

How do I track my order?

Accepted Answer

Once a creator adds a tracking number to your order, you will receive a notification. You can view tracking information in your account orders page.

Question 10

Can I get a refund?

Accepted Answer

Refunds are available for items that never arrived, significantly damaged items, wrong items sent, or when a creator fails to fulfill. Raise a dispute from your orders page within the protection window.

Help Centre

Frequently Asked Questions

How do I track my order?

Can I get a refund?

How do I contact a creator?

My download link is not working

How do I become a creator?

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